Support
FATHOMFALL is a mystery game. Venture Returns LLC runs it. This page tells you how to get help.
Contact us
Write to help@venturereturns.com. This one mailbox takes support questions, privacy requests, reports about a player and appeals.
Tell us three things so we can help fast:
- Your Sleuth name, if you have one.
- Your device and its iOS version, or your browser.
- What you did and what happened.
Do not send a password or a payment card number. We never ask for either.
Common requests
- Download or delete your data. In the game, open Settings. The section Privacy & your data has Export my data and Delete my data. You can download everything we keep for you, or erase it. Erasing is permanent.
- Report or block a player. After a match, the results screen lists the other players. Each one has Report name, Report conduct and Block. Settings lists the players you blocked, with Unblock.
- Sign-in and backup codes. You can play with no account. To keep your progress on any device, sign in with your phone number. If you lose your phone, use one of your backup codes.
- A purchase or a refund (the iOS app). Doubloons are bought through Apple. Apple handles refunds: go to https://reportaproblem.apple.com and pick the purchase.
- The game will not connect. Check your network. If you use a managed network, send the page For IT and network admins to your administrator.